System Support Supervisor

Irving, TX 75063

Posted: 11/12/25 Industry: General / Other - General Job Number: 1811897 Pay Rate: 52500.00-52500.00

Job Description


Now Hiring a IT Supervisor in Irving, TX. 

If you have LAN/WAN experience apply today!




Job Purpose: Assist IT Manager in a fast pace environment configuring and maintaining System and Network Infrastructures. Provide 2nd and 3rd level support as needed. Assist or lead projects.

Pay: $52, 500K

Schedule: TBD

Benefits: Medical, Dental, AD& D, Merit Pay 




Essential Duties and Responsibilities:

- Install, configure, and maintain Windows based workstations, handheld devices, and servers.

- Provide support to Autonomous Guided Vehicles (AGV).

- Configure and monitor network infrastructure, equipment, devices.

- Setup and maintain user accounts within an enterprise environment.

- Setup and implement RF and wireless devices.

- Setup and troubleshoot various printer technologies.

- Setup and maintain phones, both desk and cell.

- Perform and/or oversee software installation, and upgrades.

- Maintain site licenses for departments and facilities.

- Troubleshoot networks, systems, and applications issues to identify and any issues that may interrupt operations.

- Develop various training materials, SOPs, Run Books and instruction sheets for IT related items.

- Communicate with operations and leadership any issues that arise, provide solutions, and implement preventive measures.

- Establish and perform maintenance programs following company and manufacturer standards.

- Maintain confidentiality with regard to the information being processed, stored, or accessed by the network.

- Document network problems and resolutions for future reference.

- Other duties as assigned.

- Travel may be required.







Qualifications:




- Strong in Windows OS and Office applications.

- Have experience with network technologies such as switches, routers, access points, etc.

- 4+ years of experience in the IT field with working knowledge of Windows server, Active Directory, and Exchange.

- Strong written and oral communication skills, particularly the ability to explain technical concept in non-technical terms.

- Ability to work independently or as part of a team to achieve common goals.

- Strong analytical and technical ability to solve complex problems.

- Strong organizational skills needed. Strong customer service and interpersonal skills required.

- Knowledge of Linux is a plus.

- Warehouse experience and warehouse IT experience is a plus.

- Logistics understanding and technology related to logistics within a warehouse environment is a plus.

- Past work or understanding the process of AGV's is a plus.







Work Environment:

- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

- Ability to work in a distribution center environment with a variation of temperatures and heights.

- Ability to safely work around/with heavy moving equipment (forklifts, pallet jacks, reach trucks, clamps, scissor lifts) in a high paced environment.

- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

- Lifting up to 50 lbs.

- Sitting at a computer for long periods of time.




Business Continuity Plan




- Knowledge of SQL, VM Server Setup, prepare DC for System failover, working with operations to complete failover with minimal impact to operations.

- Document plans for the turnover and need to be followed step-by-step.

- Creating daily store orders through portal

- Bi-yearly training and testing in sandbox to make sure you are prepared

- Requires a level head in a stressful environment and quick response to minimize impact to the DC and operations







Scheduling Requirement:

Weekend hours is a must and holidays may be required. Some travel is required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




Additional Information:

Please read below:
  • Ability to work in a Distribution Center environment with a variety of temperatures
  • Must be able to work weekends and holidays as needed
  • Days company closed: Christmas and New Years, Thanksgiving they work or work 1/2 day
  • During their go-live period (projects) employees can work 10 hours a day
  • Vacation Time Blackout period during busy season Company has blackout dates where no one can take vacation October-February
  • The schedule usually 1st shift but must have open availability



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About Irving, TX

Discover exciting job opportunities in the vibrant city of Irving, Texas! Known for its diverse community and thriving economy, Irving offers endless possibilities for career growth and development. With its close proximity to Dallas Fort Worth International Airport, major corporations, and charming neighborhoods like Las Colinas, Irving is the perfect place to advance your career. Explore job listings in this bustling city and be part of the dynamic energy that surrounds attractions like the Toyota Music Factory, the Irving Arts Center, and the Mustangs of Las Colinas sculpture. Embrace the blend of Texan hospitality and cosmopolitan flair that makes Irving a truly exceptional place to work and live. Take the next step in your career journey and find your perfect match in Irving, Texas!